Privacy Policy

Last Updated: December 2, 2025

Your Privacy Matters: Home Keys Please is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our real estate referral services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

Request Our Services: Name, email address, phone number, home address, property preferences, buying or selling timeline
Use Our Calculator: Estimated home price, location, transaction type (buying/selling)
Chat with Agent Alex: Questions, preferences, and conversation history to better assist you
Contact Us: Any information in your emails, calls, or text messages
Create an Account: Login credentials and profile information

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent on pages, links clicked, referring website
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from:

Partner Organizations: Credit unions, employers, or other organizations through which you access our services
Real Estate Agents: Updates on your home buying or selling process
Data Providers: Publicly available information to verify addresses and property details
Social Media: If you interact with us on social media platforms

2. How We Use Your Information

We use your information to:

Provide Our Services: Match you with qualified real estate agents, calculate potential savings, process referrals
Communicate with You: Respond to inquiries, provide updates, send transaction-related notifications
Improve Our Services: Analyze usage patterns, conduct research, enhance user experience
Process Transactions: Calculate and distribute cash back and commission adjustments
Partner Reporting: Provide aggregated and anonymized data to partner organizations
Marketing: Send promotional materials about our services (with your consent where required)
Legal Compliance: Comply with applicable laws, regulations, and legal processes
Security: Protect against fraud, unauthorized access, and other security threats

3. How We Share Your Information

3.1 Real Estate Professionals

We share your contact information and property preferences with matched real estate agents from our partner brokerages (Keller Williams, RE/MAX, Century 21, Compass, and others) to facilitate your transaction.

3.2 Partner Organizations

If you access our services through a credit union, employer, or other partner organization, we may share limited information with them to:

Confirm your eligibility for the program
Report on program usage and savings generated
Process referral fees and benefits

3.3 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Website hosting and maintenance
Customer relationship management (CRM)
Email and communication services
Data analytics
Payment processing
Marketing and advertising

3.4 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Enforce our Terms of Service
Protect our rights, property, or safety
Investigate fraud or security issues

3.5 Business Transfers

If Home Keys Please is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.6 With Your Consent

We may share your information with other parties when you give us permission to do so.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Understand how you use our website
Improve website functionality
Deliver targeted advertising
Analyze website traffic and trends

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We implement reasonable security measures to protect your information, including:

Encryption of data in transit and at rest
Secure servers and databases
Access controls and authentication
Regular security assessments
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

You can request a copy of the personal information we hold about you.

6.2 Correction

You can request that we correct inaccurate or incomplete information.

6.3 Deletion

You can request that we delete your personal information, subject to certain exceptions (such as completing a transaction or complying with legal obligations).

6.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.

6.5 Do Not Track

Our website does not currently respond to "Do Not Track" signals from browsers.

6.6 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the information below.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

Typically, we retain information for the duration of your relationship with us and for a reasonable period thereafter as required by law or business needs.

8. Third-Party Links

Our website may contain links to third-party websites, including those of our partner real estate brokerages. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. International Users

Our services are based in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your country of residence.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending you an email notification (if you have provided your email address)
Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Home Keys Please

Phone: (888) 390-8330
Text: (248) 330-7838
Email: contact@homekeysplease.com
Website: www.homekeysplease.com

We will respond to your request within a reasonable timeframe, typically within 30 days.

13. State-Specific Rights

California Residents (CCPA/CPRA)

California residents have the right to:

Know what personal information is collected, used, shared, or sold
Delete personal information (with certain exceptions)
Opt-out of the sale or sharing of personal information
Correct inaccurate personal information
Limit the use of sensitive personal information
Not be discriminated against for exercising these rights

Virginia, Colorado, Connecticut, Utah Residents

Residents of these states have similar rights to access, correct, delete, and opt-out of certain data processing activities.

To exercise these rights, contact us using the information above.